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Terms & Conditions of Sale for PICCACA

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
BY PLACING AN ORDER FOR GOODS FROM THIS WEBSITE, YOU CONFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

 

About NGspiraGold Enterprises Company Limited

NGspiraGold Enterprises Company Limited (“NGspiraGold”) is a Hong Kong limited company with its principal place of business at Room 705, 7/F, Wealth Commercial Centre, 48 Kwong Wa Street, Mong Kok, Kowloon, Hong Kong.

When you make a purchase from www.piccaca.com (the “Website”) the legal contract is between you and NGspiraGold.

 

Application

These terms and conditions of sale (“Terms of Sale”) apply to any purchase you make on the Website. By placing an order on the Website, you agree to be bound by these Terms of Sale and confirm that you are at least 18 years old. If you do not agree to these Terms of Sale or you are not at least 18 years old, you must not use the Website to make a purchase from us.
We may change these Terms of Sale from time to time and you should check them regularly. The date of the last update is shown at the beginning of these Terms of Sale.

 

Prices

Prices for goods available for purchase on the Website are presented to you when you place your order. We take care to price goods accurately. Although unlikely, it is possible that a pricing error may occur but may reject any orders placed that were priced incorrectly. If this occurs, we will notify you promptly.
When you receive an order acknowledgement email, we’re busy confirming your order is in stock and all the details are correct. The contract between us doesn’t form until we’ve completed these checks and taken payment, following which you’ll receive an order confirmation email.

 

Product descriptions

We take reasonable care to ensure that all details, descriptions and prices of goods appearing on the Website are correct.
Images on the Website are for illustrative purposes only. Whilst we do our best to portray goods on the Website accurately, slight variations may occur.
Colour representation and reproduction are dependent upon publishing processes and the set-up of the device upon you’re using. Size charts are available in the “Size Guides” section of the Website.

 

Order acceptance

Any order placed by you on the Website constitutes an offer by you to us to purchase the goods that are the subject of such order.
Your contract with us is formed when we take your payment using your chosen payment method. You will then receive an order confirmation email from us.
We are not obliged to accept your order and may decline your order for any reason. We will notify you by email if we are unable to accept your order.

 

Ownership to goods

Ownership and title to the goods you purchase via the Website will transfer from NGspiraGold to you in Hong Kong, at the time the relevant parcel(s) containing some or all of the goods you ordered are tendered to the relevant carrier and in that carrier’s custody or care to be delivered to you.

 

Delivery

All dates quoted for delivery are estimated delivery dates only, may be subject to change and cannot be guaranteed. We do not accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

 

Shipping and importation

If you place an order that requires us to facilitate the import of one or more goods to your delivery address:

  • you are the importer of record for any goods you purchase, and you are responsible for ensuring that your use and import of such goods complies with any and all applicable laws and regulations;

  • you acknowledge that your order may be subject to import duties and taxes;

  • you authorize a licensed customs broker chosen by us to act as your agent and to deal with foreign revenue authorities to clear your goods, account for duties and taxes on your behalf, return your goods, and if applicable, prepare and submit refund claims on your behalf for any goods that you return; and

  • you agree that any purchases you make from the Website are strictly for non-commercial use, and that you are not permitted to resell any goods. Further, by purchasing from the Website you confirm that the items you are purchasing via the Website will not be re-exported, sold, or transferred in violation of any applicable laws.

 

Returns

We regret that refund is not accepted once the order has confirmed unless PICCACA is unable to fulfill any ordered items or services. PICCACA reserves the right to cancel the order and notify the customer (by phone or email), before making a refund arrangement.

Please contact customer service at contactus@piccaca.com if you received faulty items within 3 days from receiving your order with following information:

- Order number

- Description of the fault

- Photo of faulty item

Please note we only accept any unused items purchased directly from us on the Website, and accept one-time exchange only.

We will not exchange for:

  • orders with only outer packaging damaged in transit as a result of normal course of delivery

  • damaged product caused by factors other than solely the manufacturing process

  • damaged product caused by any event of force majeure including but not limited to fire, flood, lightning strike and traffic accident.

 

Legal matters

Statutory rights. Your mandatory legal rights are not affected by these Terms of Sale.

 

Breach of these Terms of Sale. We do not exclude or limit our liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by our gross negligence, fraud, or breach of your mandatory consumer rights. We only supply goods and services for domestic and private use.


IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS OF SALE, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

 

Compliance with laws. You represent and warrant that you are buying goods from the Website for your own personal or household use only, not for resale or export, and shall not use the goods for any purpose prohibited by applicable law. You further represent and warrant that you are not, and are not acting on behalf of any person, group or entity that is: (a) in any jurisdiction subject to an embargo or sanction maintained by any national government; and/or (b) on any national government sanction or embargo list (including the U.S. Treasury Department’s list of Specially Designated Nationals). Goods purchased from the Website may be controlled for export purposes by applicable laws/export regulations, and you are solely responsible for compliance with such regulations.

 

Our use of your data. We will only use the data you provide to us in accordance with our Privacy Policy.

 

Applicable law. These Terms of Sale are governed by the laws of Hong Kong and the courts of Hong Kong will have jurisdiction over any claim.

 

Severability. If any provision of these Terms of Sale is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms of Sale and will not affect the validity or enforceability of the remaining provisions of these Terms of Sale.

 

Contacting us

You can contact our customer services team at any time by email at: contactus@piccaca.com.

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